Director of Operations

Location: Hybrid (Harrisonburg, VA area). Remote, with a day a week min. at HQ during onboarding, then 1-2 days per week every other week thereafter or as necessary.

Organization: RecRe, Inc.

Reports to: COO/CTO

Direct reports: Warehouse and logistics lead to start with growing responsibility as you demonstrate effective leadership and as the team grows.

Schedule: Full-time. Core working hours follow US Eastern business hours; the rest of the week flexes around project needs.

Position Overview

RecRe has nearly 90 campus partners and a lean team. A lot of how we run is already systematized. We are recruiting for a lead who runs the operation on top of these systems: the deal flow from signature to installation, the projects that touch more than one team, hiring, and the reporting rhythm that tells us whether we’re on track and when to apply more gas to grow faster.

Your mission is to help the founders scale the team and its operations as the company grows, so they can spend their time on product and revenue. You are also responsible for taking tribal knowledge, and processes that still lives in people’s heads, and ensuring it gets documented and owned. Where the tools or systems need to change, you hand the CTO clear requirements. We use AI every day here, and we expect you to.

Key Responsibilities

The responsibilities include, but are not limited to:

Deal operations. Own the deal-closing process from signed proposal through procurement, contracts, invoicing, scheduling, and installation, plus renewals for existing accounts. Sales makes the commercial decisions. You own the sequence and the pace: know what’s with whom, follow up on what’s owed, and make sure nothing sits. Speed, agility, and faster deal closings are the goal here.
Cross-team projects. Run the projects that touch more than one team: product releases, hardware launches, catalog changes, customer programs, the conference calendar. Set the timeline, track the commitments, land them.
Reporting and meetings. Own the weekly and monthly reporting cycles and coordinate the meetings that go with them, including ensuring that they happen. Each team’s numbers are accurate and on time, agendas come from what the reports say, and problems get named before the meeting, not in it.
Hiring. Run our hiring process end to end: sourcing, structured interviews, working sessions, offers, onboarding. Help other teams hire and onboard theirs.
Process and documentation. Make sure every recurring process is documented and assigned to a name. Keep the key dates for each project and department on the calendar and in check so the owner acts before the deadline, not after.
Team rhythms. Own the all-hands cadence, HQ team days, review timelines, team events, and the small things (birthdays, anniversaries, new-hire welcomes) that get dropped when everyone’s busy. Manage the hiring and team-events budget with the CFO. Keep the company handbook current. Keep our trains running on time…
Other duties assigned by the Supervisor

Tools: Asana, Notion, HubSpot, Slack, Google Workspace, Claude Cowork, and modern AI tools.

What Success Looks Like

30 days: You know how every recurring process works today and who carries it. You’re in the deal-closing flow and the hiring process.
60 days: Deals move on your cadence. Your first cross-team project is in motion. You’re managing your direct reports.
90 days: Weekly and monthly reporting runs on time without a founder chasing inputs. You’ve named the processes that are missing or undocumented and have a plan with each team to close them. The recurring work that used to route through a founder routes through you.

Qualifications

Must have

Several years running operations at a small organization, including building processes from scratch
You’ve managed people, not just projects
You’ve built documentation and systems that others have adopted and continued using
Strong writing. Much of this job is turning conversations into concise communication that people can understand and follow
Comfortable disagreeing with leadership directly; challenge leadership and the team to improve
Remote experience on teams that run on Slack and Asana
Bachelors Degree or higher

Nice to have

Higher-education or campus-services experience
Notion or HubSpot
Hiring and managing remote or offshore team members

Who You Are

A process isn’t done when the plan exists. It’s done when it runs without you.
When something is late or off, you say so, clearly and early, without drama.

Compensation and Benefits

$110,000 to $125,000 base salary, depending on experience
100% premium coverage for health, dental, and vision
Flexible PTO
Hybrid: a day at our Harrisonburg HQ weekly during onboarding, then every other week

Who We Are

RecRe helps campuses engage students in real life. Our automated lending lockers make it easy for students to borrow gear, equipment, and supplies anytime through a self-service system that supports recreation, residence life, student unions, and other departments.

We partner with nearly 90 campuses across the country, including Penn State, Auburn University, the University of Cincinnati, and Harvard. We’re growing quickly and expanding into new markets.

We are a small, fast-moving team that values curiosity, creativity, and accountability. Everyone on our team contributes directly to how campuses and organizations bring people together in the real world.

RecRe is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you need an accommodation during the hiring process, let us know. A comprehensive background check is required for this role.

How to Apply

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Tell us about the operations you have run. What size was the organization, what did you own end to end, and what did you build from scratch?(Required)

4–6 sentences.

A signed proposal has to move through procurement, contracts, invoicing, scheduling, and installation across sales, finance, and a warehouse team. Describe how you would run that sequence so nothing sits and what you would track every week, then write the follow-up message you would send to a colleague whose step is a week late.(Required)

A short paragraph plus your message.

Describe a process or system you documented and handed off that others adopted and kept using after you stepped away. How do you know it stuck?(Required)

4–6 sentences.

Tell us about the people you have managed. How many, what roles, and for how long? Then describe one time you had to address a performance problem. What did you do and how did it end?(Required)

4–6 sentences.

Walk us through a cross-team project you ran, such as a product release, a hardware launch, or an event. How did you set the timeline and track commitments, and what slipped?(Required)

4–6 sentences.

Describe a weekly or monthly reporting cycle or budget you owned. Where did the numbers come from, how did you keep them accurate and on time, and how did the meeting change because of them?(Required)

4–6 sentences.

Tell us about a time you disagreed with leadership and said so. What was at stake, how did you raise it, and what happened?(Required)

3–5 sentences.

Describe your experience running hiring, from sourcing and structured interviews through offers and onboarding. Include remote or offshore hires if you have made them.(Required)

3–5 sentences.

You inherit the deal-closing flow, the hiring process, and a warehouse and logistics lead. What does your first 90 days look like?(Required)

A short paragraph.

Describe how you currently use AI tools in your day-to-day work.(Required)

Be specific. What tools, what for, and what’s the impact on your output? 3–4 sentences.

Writing example: Describe RecRe to someone who has never heard of it.(Required)

Use your own words after doing a few minutes of research. 5–6 sentences.

Are you within commuting distance of Harrisonburg, VA (or willing to relocate) and able to keep the hybrid HQ schedule described above?(Required)

Yes

Provide 3 references.(Required)

Please include each reference’s name, relationship to you, company/title if relevant, email and phone.